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Because every Business should have a way to deliver extraordinary Customer Experiences. With Contact Center Essentials, agents and managers can more effectively address incoming voice calls, giving customers the outstanding experience, they deserve.<\/p>\n
What Is It? <\/strong><\/p>\n Contact Center Essentials is a streamlined, voice-only version of our award-winning Contact Center solution. Unlike its predecessor, Essentials offers a lower barrier to entry because you have no need for Professional Services, yet it still delivers high-value customer engagement, elevates the customer experience, and maximizes efficiency with every interaction.<\/p>\n What It Does: For Agents, Managers & Customers <\/strong><\/p>\n With CC Essentials\u2019 easy to use interface and call queues, Managers are set up for success with a wide range of built-in standard reporting and features such as monitoring, coaching and real-time dashboards. Customers\u2019 needs are resolved swiftly, and First Call Resolution (FCR) rates are considerably easier to achieve. Businesses become more profitable by reducing operating costs and generating more revenue from satisfied customers.<\/p>\n Features You Need & Flexibility to Change at Any Time <\/strong><\/p>\n CC Essentials has all the call distribution, recording and automation tools needed to make customer interactions delightful from beginning to end with no contract terms.<\/p>\n Supercharge Efficiency & Productivity for Small (to Not-so-Small) Businesses <\/strong><\/p>\n Ensure every incoming call makes it to the right place every time for fewer transfers & less time sitting on hold<\/td>\n Preloaded standard reporting options so managers stay alert and aware of their teams\u2019 performance and incoming call volume<\/td>\n<\/tr>\n Assign agents to queues and customize the agent desktop experience with intuitive drag-and-drop tools<\/td>\n Easily review interactions for quality management and training purposes; available for playback and download up to 30 days after the call<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n Key Features at a Glance <\/strong><\/p>\n What\u2019s Included with a CC Essentials Seat <\/strong><\/p>\n \u203a Concurrent Seat License \u203a Built-in softphone Learn More <\/strong><\/p>\n \u203a Auto Attendants- 50 max<\/p>\n \u203a Dispositions and Tally Codes<\/p>\n \u203a Pre-loaded standard reports with subscriptions<\/p>\n \u203a Call Recording<\/p>\n \u203a Call Monitoring & Coaching (Listen, Whisper, Barge, Take)<\/p>\n \u203a DND Reason Codes Ready to take customer engagement to extraordinary levels? It\u2019s simple with CC Essentials. Contact us for help adding this high-value, low-cost solution to your business.<\/p>\n <\/p>\n","protected":false},"excerpt":{"rendered":" Because every Business should have a way to deliver extraordinary Customer Experiences. With Contact Center Essentials, agents and managers can more effectively address incoming voice calls, giving customers the outstanding experience, they deserve. What Is It? Contact Center Essentials is a streamlined, voice-only version of our award-winning Contact Center solution. Unlike its predecessor, Essentials […]<\/p>\n","protected":false},"author":1,"featured_media":2649,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"image","meta":{"nf_dc_page":"","footnotes":""},"categories":[12],"tags":[28,15,17,22],"class_list":["post-2278","post","type-post","status-publish","format-image","has-post-thumbnail","hentry","category-pcs-voip","tag-contactcenter","tag-pcsvoip","tag-telecommunications","tag-voipprovider","post_format-post-format-image"],"_links":{"self":[{"href":"https:\/\/pcsblogpost.datalytique.com\/pcsblogpost\/wp-json\/wp\/v2\/posts\/2278","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pcsblogpost.datalytique.com\/pcsblogpost\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pcsblogpost.datalytique.com\/pcsblogpost\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pcsblogpost.datalytique.com\/pcsblogpost\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pcsblogpost.datalytique.com\/pcsblogpost\/wp-json\/wp\/v2\/comments?post=2278"}],"version-history":[{"count":0,"href":"https:\/\/pcsblogpost.datalytique.com\/pcsblogpost\/wp-json\/wp\/v2\/posts\/2278\/revisions"}],"wp:attachment":[{"href":"https:\/\/pcsblogpost.datalytique.com\/pcsblogpost\/wp-json\/wp\/v2\/media?parent=2278"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pcsblogpost.datalytique.com\/pcsblogpost\/wp-json\/wp\/v2\/categories?post=2278"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pcsblogpost.datalytique.com\/pcsblogpost\/wp-json\/wp\/v2\/tags?post=2278"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}\n\n
\n Advanced Call Distribution (aka Automatic Call Distribution) <\/strong><\/p>\n Reporting <\/strong><\/p>\n \n Drag-and-Drop Agent Configuration <\/strong><\/p>\n Unlimited Call Recordings <\/strong><\/p>\n
\n\u203a Three Voice Paths
\n\u203a Queues- 50 max<\/p>\n
\n\u203a Caller History Display to Agent
\n\u203a Live View Dashboards and Charts<\/p>\n