![\"\"](\"https:\/\/www.pcsvoip.com\/wp-content\/uploads\/2022\/05\/Screen-Shot-2022-05-06-at-2.54.07-PM.png\")
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PCS VoIP provides a number of integrations with other essential business applications to help streamline communications and workflows for you and your employees. Adding new and innovative integrations is an ongoing part of the PCS VoIP platform\u2019s evolution and a high-priority focus for our entire team.
\nWe welcome your feedback about the platform\u2019s current integrations as well\u00a0as suggestions and requests for future enhancements.<\/p>\n
Current Integrations<\/strong> Salesforce.com<\/strong> Microsoft Outlook<\/strong> URL Agent<\/strong> Coming soon:<\/strong> Microsoft Teams<\/strong> Custom Contact Center Integrations<\/strong> Salesforce.com<\/strong> ZenDesk<\/strong> ZOHO<\/strong> Datto AutoTask<\/strong> Compass<\/strong> Shopify<\/strong> Kaseya BMS<\/strong> URL Agent<\/strong> PCS VoIP provides a number of integrations with other essential business applications to help streamline communications and workflows for you and your employees. Adding new and innovative integrations is an ongoing part of the PCS VoIP platform\u2019s evolution and a high-priority focus for our entire team. We welcome your feedback about the platform\u2019s […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"nf_dc_page":"","footnotes":""},"categories":[12],"tags":[15,17,16,22],"class_list":["post-2098","post","type-post","status-publish","format-standard","hentry","category-pcs-voip","tag-pcsvoip","tag-telecommunications","tag-voip","tag-voipprovider"],"_links":{"self":[{"href":"https:\/\/pcsblogpost.datalytique.com\/pcsblogpost\/wp-json\/wp\/v2\/posts\/2098","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pcsblogpost.datalytique.com\/pcsblogpost\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pcsblogpost.datalytique.com\/pcsblogpost\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pcsblogpost.datalytique.com\/pcsblogpost\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pcsblogpost.datalytique.com\/pcsblogpost\/wp-json\/wp\/v2\/comments?post=2098"}],"version-history":[{"count":0,"href":"https:\/\/pcsblogpost.datalytique.com\/pcsblogpost\/wp-json\/wp\/v2\/posts\/2098\/revisions"}],"wp:attachment":[{"href":"https:\/\/pcsblogpost.datalytique.com\/pcsblogpost\/wp-json\/wp\/v2\/media?parent=2098"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pcsblogpost.datalytique.com\/pcsblogpost\/wp-json\/wp\/v2\/categories?post=2098"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pcsblogpost.datalytique.com\/pcsblogpost\/wp-json\/wp\/v2\/tags?post=2098"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\nThe following integrations have been developed by PCS VoIP, for use with our UCaaS solutions:<\/p>\n
\nFeatures: Click-to-dial, Screen Pops, Call Logging
\nSupported Version: Salesforce Classic (Lightning pending Salesforce.com approval)<\/p>\n
\nFeatures: Click-to-dial, Screen Pops, Call Logging
\nSupported Version: Office 2016, Office 2019,\u00a0Office 365<\/p>\n
\nThe PCS VoIP UCaaS platform\u2019s URL Agent enables a window to \u201cpop\u201d open in a 3rd party web application (i.e. Screen Pops) when your extension receives inbound calls.<\/p>\n
\nPCS VoIP is focused on bringing your employees these integrations in the near term.<\/p>\n
\nThis integration will enable calls from Microsoft Teams using the PCS VoIP Call Control Platform, allowing Teams users to stay inside of the platform and have the native experience.
\nFeatures: Leverage PCS VoIP to make and receive calls inside of Teams and take advantage of PCS VoIP\u2019s proven and reliable PBX features.
\nSupported Version: Microsoft E5 license or other Microsoft licenses with the Phone System Add-on.<\/p>\n
\nWe\u2019ve created a number of integrations for our Contact Center customers to connect seamlessly with their CRM system. They are:<\/p>\n
\nFeatures: Click-to-dial, Screen Pops, Call Logging
\nSupported Version: Salesforce Classic (Lightning pending Salesforce.com approval)<\/p>\n
\nFeatures: Click-to-dial, Screen Pops, Call Logging
\nSupported Version: Current Version<\/p>\n
\nFeatures: Screen Pops
\nSupported Version: Current Version<\/p>\n
\nFeatures: Screen Pops
\nSupported Version: Current Version<\/p>\n
\nFeatures: Screen Pops
\nSupported Version: Current Version<\/p>\n
\nFeatures: Screen Pops
\nSupported Version: Current Version<\/p>\n
\nFeatures: Screen Pops
\nSupported Version: Current Version<\/p>\n
\nThe PCS VoIP URL Agent enables a window and specific customer or account record to \u201cpop\u201d open in a 3rd party web application\u00a0(i.e. screen pop) when your extension receives inbound calls. This streamlines and improves business workflow and the customer experience.<\/p>\n","protected":false},"excerpt":{"rendered":"